Novin Osteopathy Clinic Policies and Guidelines

1. Appointment Scheduling, Cancellations, and No-Shows

• Appointment Scheduling: Patients are encouraged to book appointments in advance to secure their preferred time slots.
• Cancellation & Rescheduling Policy: A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
• Late Cancellations / No-Shows:
  • Appointments cancelled with less than 24 hours’ notice or missed without notice will incur a $50 cancellation fee, or
  • One session will be deducted from the patient’s prepaid package, if applicable.

2. Late Arrivals

• Patients arriving late may receive a shortened session to respect the clinic schedule.
• Full treatment fees apply, regardless of session length.

3. Payment Policy

• Payment Terms: Payment is due at the time of the appointment, unless a prepaid package has been purchased.
• Accepted Methods: Cash, debit, credit card, and direct payment. Any alternative payment methods must be discussed in advance.
• Outstanding Balances: The clinic reserves the right to withhold services until any outstanding balance is fully paid.

4. Prepaid Packages, Refunds, and Validity

• Non-Refundable Packages: Prepaid treatment packages are non-refundable.
• Exceptional Refund Cases:
  • A $50 cancellation fee or 10% of the remaining balance (whichever is greater) will be deducted.
  • Any used sessions will be charged at the full single-session rate.
  • The remaining balance will be refunded after all deductions.
• Package Validity:
  • Any remaining sessions in prepaid packages are valid for one (1) year from the date of purchase.
  • Sessions not used within this period will expire and are not transferable or refundable.

5. Insurance and Direct Billing

• Insurance Responsibility: Patients are responsible for verifying their insurance coverage prior to treatment.
• Direct Billing: Direct billing is not available.
• Non-Covered Services: Any services not covered by insurance must be paid in full at the time of the appointment.

6. Privacy and Confidentiality

• Confidentiality: All patient information is kept strictly confidential in accordance with applicable privacy laws.
• Consent for Treatment: Patients must sign an informed consent form before treatment begins.

7. Health and Safety

• Infection Control: The clinic maintains strict hygiene and sanitation standards.
• COVID-19 or Public Health Protocols: All current public health guidelines must be followed.

8. Dress Code

• Patients should wear comfortable, loose-fitting clothing. Gowns or sheets will be provided when necessary.

9. Treatment Plans and Patient Responsibility

• Individualized Care: Treatment plans are tailored to each patient.
• Patient Participation: Cooperation with exercises and recommendations is essential.

10. Special Requests and Accommodations

• Patients are encouraged to inform the clinic of any special needs or accommodation requests.